Effective Date: September 29, 2026
This Shipping Policy explains how orders placed through Radiant Results Wellness and Radiant Results Skincare (“Radiant Results,” “we,” “us,” or “our”) are processed, shipped, and delivered.
Order Processing
Orders begin processing after payment has been successfully authorized and the order has been accepted.
Some products are manufactured, packaged, or fulfilled by third-party fulfillment partners, including Selfnamed. Processing times may vary depending on product availability, the fulfillment location, order volume, weekends, holidays, and other circumstances outside our reasonable control.
Orders placed on weekends or holidays may begin processing on the following business day. Processing time is separate from shipping transit time.
Shipping Rates and Free-Shipping Thresholds
United States Orders
• Orders totaling less than $100.00 before applicable taxes and shipping charges are subject to the shipping rate displayed during checkout.
• Orders totaling $100.00 or more before applicable taxes and after discounts qualify for free standard shipping.
European Union Orders
• Orders totaling less than $150.00 before applicable taxes, duties, and shipping charges are subject to the international shipping rate displayed during checkout.
• Eligible orders shipping to supported European Union destinations totaling $150.00 or more before applicable taxes, duties, and after discounts qualify for free standard shipping.
Free shipping applies only to eligible destinations and standard shipping. Customs duties, value-added tax, import taxes, brokerage fees, and other government-imposed charges are not included in the free-shipping offer unless expressly stated during checkout.
The shipping options and final charges available for a particular order will be displayed during checkout. Promotional shipping offers may have additional conditions and may be changed or discontinued at any time.
Delivery Estimates
Estimated processing and delivery times may be displayed during checkout, included in an order confirmation, or provided with tracking information.
All delivery dates are estimates and are not guaranteed. Delays may occur because of:
• Carrier operations or service interruptions
• Weather or natural events
• Holidays or periods of high order volume
• Product availability
• Customs or border processing
• Incorrect or incomplete shipping information
• Events outside our reasonable control
We will comply with applicable laws concerning delayed orders, cancellations, and refunds.
Separate Shipments
Products within the same order may be fulfilled from different locations. As a result:
• An order may arrive in more than one package.
• Packages may arrive on different dates.
• Each package may have separate tracking information.
• Shipping confirmations may be sent separately.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
International Shipping
International shipping is available only to destinations shown as eligible during checkout. Availability may depend on the product, fulfillment location, destination country, and applicable import restrictions.
International customers are responsible for confirming that the products they order may legally be imported and used in their destination country.
International orders may be subject to:
• Customs inspection or processing
• Import duties
• Value-added tax or other local taxes
• Brokerage or handling charges
• Country-specific product restrictions
Unless expressly collected during checkout, duties, taxes, customs fees, and brokerage charges are the customer’s responsibility. These charges are determined by local authorities and are not controlled by Radiant Results.
Refusal to pay required customs charges may result in the package being returned, delayed, abandoned, or destroyed. Any refund for a returned international shipment will be handled in accordance with our Return and Refund Policy and applicable law.
Nothing in this policy limits mandatory consumer rights that apply in the European Union, European Economic Area, United Kingdom, or another jurisdiction.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Please carefully review the following information:
• Recipient’s full name
• Street address and unit or apartment number
• City, state, province, or region
• Postal or ZIP code
• Country
• Telephone number, when required for delivery
If you discover an error, contact us as soon as possible at [email protected].
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment. Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.
Tracking Information
When tracking is available, it will generally be sent to the email address or telephone number provided with the order.
Tracking information may take time to update after a shipping label is created. A “label created” status does not necessarily mean that the carrier has received or scanned the package.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.
Delayed or Missing Packages
If a package appears delayed, first review the tracking information and allow time for carrier updates.
If the tracking has not updated for an extended period or the package has not arrived within the estimated delivery window, contact us at [email protected] with:
• Your full name
• Order number
• Shipping address
• A brief description of the issue
We will review the available information and, when appropriate, contact the fulfillment provider or shipping carrier.
Carrier investigations may require additional time. Refunds, replacements, or other remedies will be determined based on the circumstances, carrier findings, our Return and Refund Policy, and applicable law.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
• Confirm that the shipping address on the order is correct.
• Check around the delivery location.
• Ask household members, neighbors, building staff, or property management.
• Allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery.
• Contact the shipping carrier for delivery details.
If the package remains missing, contact us promptly at [email protected]. We will assist with reviewing the shipment, but we cannot guarantee a replacement or refund when carrier records confirm delivery, except where required by applicable law.
Damaged, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrect, or missing, contact us within 7 calendar days of delivery at [email protected].
Include:
• Your name and order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box, label, and packaging
• Any other information reasonably requested to review the claim
Keep the product and all original packaging until we provide further instructions. Depending on the circumstances, we may offer a replacement, refund, store credit, or another remedy consistent with applicable law and our Return and Refund Policy.
Returned or Refused Packages
Packages returned because of an incorrect address, failed delivery attempts, refusal, failure to collect, or unpaid customs charges may be subject to additional shipping or processing costs where permitted by law.
Original shipping charges may be nonrefundable unless the return resulted from our error, a defective product, or applicable law requires otherwise.
If a package is returned to the fulfillment facility, contact us before placing another order or requesting reshipment.
Order Cancellations
To request cancellation, email [email protected] as soon as possible.
We cannot guarantee cancellation after an order has entered processing, production, or fulfillment. If cancellation is no longer possible, any available return or refund will be handled under our Return and Refund Policy.
Contact Us
Questions about shipping or delivery may be sent to:
Radiant Results Wellness
Radiant Results Skincare
Email: [email protected]
Mailing Address: [PUBLIC BUSINESS MAILING ADDRESS]