Effective Date: September 29, 2026
This Return and Refund Policy applies to purchases made through Radiant Results Wellness and Radiant Results Skincare (“Radiant Results,” “we,” “us,” or “our”).
Because skincare and personal-care products may present hygiene, safety, and contamination concerns after opening, certain items are not eligible for return. Please review this policy before completing your purchase.
Return Eligibility
For customers in the United States, we accept return requests submitted within 14 calendar days after delivery when the product is:
• Unused and unopened
• In its original packaging
• Sealed, when the product was originally supplied with a seal
• In resalable condition
• Accompanied by proof of purchase
All returns require prior authorization. Do not mail a product to the address shown on the shipping label or to our fulfillment partner without receiving return instructions from Radiant Results.
To request a return, email [email protected] with your name, order number, the product you wish to return, and the reason for the request.
Products That Cannot Be Returned
Except where required by applicable law or when a product arrives damaged, defective, or incorrect, we cannot accept returns of:
• Opened, used, tested, or partially used skincare or personal-care products
• Products with a broken or removed hygiene or tamper seal
• Products not in their original packaging
• Products damaged after delivery through misuse, improper storage, or failure to follow directions
• Personalized, customized, or made-to-order products
• Gift cards
• Final-sale or clearance products clearly identified as nonreturnable before purchase
• Products returned without prior authorization
• Products returned after the applicable return period
Concerns about personal preference, fragrance, texture, or a product not producing a desired result do not automatically qualify for a refund once the product has been opened or used.
Nothing in this section limits rights that cannot legally be waived.
European Union and Other Mandatory Consumer Rights
Customers located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protections retain all rights provided by applicable law.
Where the statutory right of withdrawal applies, an eligible customer may have 14 days after receiving the goods to notify us of the decision to withdraw from the purchase.
The right of withdrawal may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been removed, or to personalized or made-to-order products where an applicable legal exception exists.
Customers exercising a statutory right of withdrawal must contact us before returning an item. We will provide the applicable instructions and information based on the destination and circumstances.
Nothing in this policy excludes, restricts, or replaces any mandatory right or legal guarantee available to a customer.
Damaged, Defective, Incorrect, or Missing Products
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incorrect, or missing, contact us within 7 calendar days of delivery at [email protected].
Include:
• Your full name
• Order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box, shipping label, and internal packaging
• Photographs showing any damage, defect, leakage, or incorrect item
Keep the product and all original packaging until we provide further instructions. Discarding the product or packaging before the claim is reviewed may prevent us or the carrier from verifying the issue.
After reviewing the claim, we may provide a replacement, refund, store credit, or another legally appropriate remedy.
Skin Reactions and Product Suitability
Skin sensitivities, allergies, and individual responses vary. Customers are responsible for reviewing the ingredient list and product directions before use.
We recommend patch testing a new product when appropriate and introducing active products gradually. Discontinue use if significant irritation or an unexpected reaction occurs.
An individual sensitivity, allergy, or reaction does not automatically establish that a product is defective. Refunds for opened products generally will not be issued solely because a product was unsuitable for an individual’s skin, except where required by law or where our review determines that the product was defective.
Seek medical attention when appropriate. Radiant Results does not provide medical diagnosis or treatment through its return process.
Return Authorization and Instructions
If a return is approved, we will provide return instructions and the correct return destination.
Do not return products:
• To the address on the original shipping label
• Directly to Selfnamed or another fulfillment provider
• To a carrier location without authorization
• To a personal or business address not supplied in our return instructions
Unauthorized returns may be refused, delayed, lost, or ineligible for a refund.
Return authorization does not guarantee a refund. Returned products will be inspected to confirm eligibility.
Return Shipping Costs
Unless the return results from our error, an incorrect product, a verified defect, shipping damage, or applicable law requires otherwise, the customer is responsible for return-shipping costs.
Original shipping charges are generally nonrefundable.
We recommend using a trackable shipping service and keeping the receipt and tracking number. We are not responsible for an authorized return that is lost or damaged while being shipped back to the designated return location, except where applicable law provides otherwise.
Refund Review and Processing
After an eligible return is received and inspected, we will notify you whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method unless applicable law requires another method. The time required for the credit to appear depends on the payment processor, bank, and card issuer.
Shipping fees, customs duties, taxes, brokerage charges, and return-shipping costs are not refundable unless the return resulted from our error or applicable law requires reimbursement.
If only part of an order is returned, the original order may no longer meet a free-shipping threshold. Where permitted by law, the standard shipping cost that would have applied to the retained products may be deducted from the refund.
Exchanges
We do not guarantee direct product exchanges.
When an eligible unopened product is approved for return, we may issue a refund or store credit so the customer can place a new order. Any replacement for a damaged, defective, or incorrect product will be determined during the claim review.
Product availability and current pricing are not guaranteed for replacement orders.
Order Cancellations
To request cancellation, contact [email protected] as soon as possible.
We cannot guarantee cancellation after an order has entered processing, production, or fulfillment. If cancellation is no longer possible, the order will be subject to the return conditions in this policy after delivery.
If we cancel an order after payment has been collected, we will issue the appropriate refund to the original payment method.
Refused, Undeliverable, or Unclaimed Packages
Packages returned because of an incorrect or incomplete address, refusal, failed delivery attempts, failure to collect, or unpaid customs charges may be subject to shipping, return, customs, or processing costs where permitted by law.
A refund will not be issued until the returned package is received and reviewed. Original shipping charges and costs assessed because of the failed delivery may be deducted from the refund where permitted by law.
A package that is abandoned, destroyed, or not returned by the carrier may not qualify for a refund, except where applicable law requires otherwise.
Chargebacks and Payment Disputes
Please contact us at [email protected] before initiating a chargeback so that we have an opportunity to review and resolve the issue.
Filing a chargeback does not expand the return or refund rights provided by this policy or applicable law. We reserve the right to provide order, delivery, communication, and policy records to the payment processor when responding to a payment dispute.
Policy Abuse and Fraud
We reserve the right to deny a return, refund, replacement, or store credit when there is reasonable evidence of fraud, policy abuse, tampering, false information, repeated unsupported claims, or misuse of the return process.
This provision does not limit legitimate consumer rights or remedies required by law.
Contact Us
Questions or requests concerning returns, refunds, damaged products, or incorrect orders may be sent to:
Radiant Results Wellness
Radiant Results Skincare
Email: [email protected]
Mailing Address: [PUBLIC BUSINESS MAILING ADDRESS]